WagNote — Privacy Policy
Last updated: October 3, 2026
WagNote is a pet-health record-keeping app. This policy explains what information we collect, why, who else sees it, and what control you have over it. It covers the WagNote app and our website, wagnote.app.
WagNote is operated by Eadrom Labs LLC, a Tennessee limited liability company, PO Box 1051, White House, TN 37188, United States. WagNote is offered in the United States and Canada.
The short version. We collect what you enter about your pet, plus your account details. We use it to run the app for you. We do not sell it, we do not advertise in the app, and we do not share it with anyone except the service providers listed below who help us operate WagNote. You can delete it.
1. What we collect
Information you give us
- Account details — your email address, and a name if you provide one. If you use Sign in with Apple, Apple gives us your email address (or a private relay address Apple creates for you) and, if you choose, your name.
- Your pets' information — everything you enter: names, species, breed, age, weight, medications and schedules, conditions, daily logs, symptoms, appetite, water intake, seizure and breathing records, feeding information, reminders, and notes.
- Documents and images you upload — photographs and PDFs of lab work, vaccine records, receipts and other veterinary paperwork, pet photos, and short symptom video clips.
- Your veterinary and emergency contacts, if you save them.
- Your ZIP code, if you turn on storm forecasts.
- Messages you send us, including support emails and problem reports you send from within the app, with any screenshots you attach.
- Email list sign-ups — if you join our email list on the website, your email address and a record of when and where you signed up.
Information collected automatically
- Basic technical information needed to run the app — such as your device type and operating system version, app version, and the time of your activity.
- Crash and error reports, so we can find and fix problems.
- Notification tokens, if you allow reminders, so your device can receive them.
- Website visits. When you visit wagnote.app, our hosting provider receives the standard information every browser sends, such as your IP address and browser type, and our pages load their typeface from Google Fonts, which also sees your IP address. Our website does not use advertising or tracking cookies.
What we do not collect
- We do not collect your payment card details. Purchases are handled entirely by Apple or Google.
- We do not collect your precise location. Where WagNote uses the weather forecast to warn you before a storm, it works from the ZIP code you enter, not from your phone's location.
- We do not use advertising trackers, and WagNote carries no advertising.
2. Why we use it
We use your information only to run WagNote for you:
- To provide the app's features — storing your records, showing trends, generating summaries, and sending the reminders you set up
- To answer general pet-health questions you ask Scout, the in-app assistant
- To let the people in your family see the pets you share with them
- To create the summaries and care sheets you choose to share
- To keep your account secure and prevent misuse
- To fix problems and improve the app
- To reply when you contact us
- To send our email list, only if you signed up for it
- To meet legal obligations
We do not use your pets' health information to advertise anything to you, and we do not sell it. We do not sell personal information of any kind.
Your consent. We collect and use your information with your consent, which you give when you sign up and when you use each feature. You can withdraw it at any time — by turning a feature off, or by deleting your account — though some features cannot work without the information they need.
3. Who else sees it
We use a small number of service providers to run WagNote. They act on our instructions and may use your information only to provide their service to us.
| Who | What they do | What they receive |
|---|---|---|
| Supabase | Hosts our database, accounts and file storage (United States) | Your account details, your pets' information, and your uploads |
| Anthropic | Provides the AI behind Scout (the in-app assistant), reading the documents you upload, and looking up medicine and condition names | The information needed for the request you made — for example your question and the parts of your pet's records it relates to, or the document you asked it to read |
| Apple / Google | Sell and bill subscriptions, deliver notifications, and run Sign in with Apple if you use it | Purchase and device information, and the words of each notification (such as your pet's name and the medicine that is due). They do not receive your pets' records. |
| RevenueCat | Manages subscription status for us | Your WagNote account ID, which plan you have, and your purchase history from Apple or Google |
| Expo | Passes our reminders and alerts to Apple and Google so they reach your phone, and provides the platform the app is built on | Your phone's notification token, the words of each notification, and basic technical and app-version information |
| Sentry | Collects crash and error reports | Technical details of an error, which may incidentally include limited app data present at the time |
| Resend | Sends our emails: your sign-in codes, and the problem reports you send from the app, which it delivers to us | Your email address and sign-in code, and the words of a problem report with links to any screenshots you attached |
| Vercel | Hosts our website, wagnote.app, including family invite links and the pages that show a summary or care sheet you share | The standard information your browser sends, such as your IP address, and the contents of a shared page as it passes through to the person viewing it |
| MailerLite | Sends our email list, if you sign up for it on our website (European Union) | Your email address and a record of your sign-up, such as the time, the page and your IP address. It also tells us which of our emails are opened and which links are clicked. |
About the AI. When you ask Scout a question, have a document read, or look up a medicine or condition name, the information needed for that request is sent to Anthropic to produce the response. It is used to answer your request, and Anthropic's terms do not allow it to use that information to train its AI models. Anthropic may run a request on its computers in the United States or in other countries. Scout does not search the open internet; it works from your own information and from a library of general veterinary reference material we prepared in advance.
Storm forecasts. If you turn on storm forecasts, our server looks up the weather for the ZIP code you entered. It sends only the ZIP code — never your name, your email address or anything about your pets — to Zippopotam.us, a free service that finds the ZIP code's rough location on a map, and sends that location to the US National Weather Service for the forecast.
We also disclose information if the law requires it, to protect the safety or rights of someone, or in connection with a sale or transfer of the business — in which case we would tell you first.
4. Information you choose to share
Some of WagNote's features exist to pass information to other people. When you use them, you decide what goes out:
- Your family. Anyone you invite onto a Family or Large plan can see and change the information for the pets in it.
- Sitters, boarding facilities and clinics. A care sheet or summary you share can be viewed by whoever has it, and they can save or forward it.
- Exports. Anything you export or print leaves WagNote's control entirely.
Share only with people you trust, and remove access when it is no longer needed.
5. How long we keep it
We keep your information for as long as your account exists.
When you delete something in the app, it is removed from your account. When you delete your account, we delete your information and your uploads from our systems. Copies may persist briefly in routine backups before those expire, and we keep the limited records we are required to keep by law — for example, records of a transaction.
If you join our email list, we keep your address until you unsubscribe.
6. Your choices
- See and correct. Everything you have entered is visible in the app and can be edited or deleted there.
- Get a copy. Email us and we will send you a copy of the personal information we hold about you within 30 days.
- Delete your account. You can delete your account and everything in it — here is how. If you cannot find that option, email us at the address below and we will do it for you. Deletion is permanent — export anything you want to keep first.
- Turn off reminders. You can switch notifications off in the app or in your phone's settings.
- Leave the email list. Every email we send has an unsubscribe link.
- Cancel a subscription. Subscriptions are cancelled through your Apple or Google account, not through us.
Depending on where you live, you may have additional rights over your personal information — to know what we hold, to obtain a copy, to correct or delete it, and not to be discriminated against for exercising those rights. Residents of California and of other states with similar laws have these rights. To exercise any of them, email us. We will not charge you for it, and we may need to confirm your identity first.
If you live in Canada, you have the right to see the personal information we hold about you, to ask us to correct it, and to withdraw your consent. We answer requests within 30 days. If you are not satisfied with how we handle a privacy concern, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
We do not sell or share personal information for advertising, and we never have.
7. Security
We protect your information with encryption in transit and at rest, access controls that keep each family's information separate, and authentication provided by established services.
No system is perfectly secure. WagNote signs you in with a code sent to your email (or with Sign in with Apple), so please keep your email account secure, keep your device locked, and tell us promptly if you think someone has gained access to your account.
8. Children and teens
WagNote is not for children under 13. We do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it. If you believe a child under 13 has given us information, please email us.
If you are 13 or older but under 18 — or under the legal adult age where you live, if that is higher — you may use WagNote only with the permission of a parent or guardian.
9. Where your information is held
Our database and file storage are in the United States, and most of our service providers handle your information in the United States. Some handle it elsewhere:
- Anthropic may run an AI request on its computers in other countries, depending on where it has capacity at that moment.
- MailerLite keeps our email list in the European Union.
- Apple, Google and our other providers may handle information in the countries where they operate.
While your information is in another country, it is subject to that country's laws, and its courts, law enforcement and national security authorities may be able to access it. If you live in Canada, this means your information is stored and handled outside Canada.
10. Changes to this policy
We may update this policy. If a change is significant, we will tell you in the app or by email before it takes effect. The date at the top shows when it was last changed.
11. Contact
Privacy officer: the owner of Eadrom Labs LLC is responsible for privacy at WagNote, and answers privacy questions and requests at the email address below.
Email: wagnoteapp@gmail.com
Mail: Eadrom Labs LLC, PO Box 1051, White House, TN 37188, United States